The world landscape is changing rapidly. The robots that we saw in the Hollywood movies (iRobot, Robocop) are now a reality in the manufacturing world. Will these machines take over the world ? Is India also seeing the advent of AI? After all, we too have our R1 and Robot ..
Drones already drive the Military. Planes and Metro trains work on autopilot. The taxi driver asks you to check for the ‘best’ route on google maps. AI is slowly becoming a reality .. a big enabler to making decisions – small or big. Its simplifying life . The biggest uses of AI are where the machines are. And now, the machines are everywhere.
Everywhere ? Yes, pioneered by the penetration of smartphones, the machines are everywhere. My maid sends me WhatsApp messages. Tech solutions have become a part of everyday life. How come? Because of the explosion of data , spearheaded by the devices which allow each of us to become data entry operators. We fill up online forms and do online social media effortlessly. When the companies invested in infrastructure to capture data , they set up the critical ingredient that is required for Machine Learning and AI to work.
The one area which was always seen as ‘touch and feel’ was services. How could a machine help here? This sector has been aptly called IT Enabled Services (ITES). The number of activities that come under ITES has increased manifolds , and today, we have ITES companies with offerings for every service. The mobile app. world has exploded .. How many of you can think of life without WhatsApp, FB , Twitter, LinkedIn , Instagram, Mobile banking, Amazon and Flipkart? And why should we.. especially with the internet costs dropping rapidly and connectivity becoming available even in Tier 2 cities.
Yes, the average Indian wants to lead a ‘better’ life and anything which enables better quality of life is welcome. My company works in the area of Analytics and Data Science and we have a product – PexiScore.com – which gives Job Fitment scores on the basis of Behavior, Skill, Education and Experience. This is a Tech HR product and we have built a backend which supports ML and AI . Thus, it is future ready.
This data capture and understanding has also driven our team to build a model where, once a Fresher or Student gets accessed for his aptitude, temperament, motivation of work and interests, the system can give an accurate recommendation of which jobs roles he can explore. Yes, the power of data from one system feeds the creation and accurate predictions of another system. Have you even wondered what advice to give a young friend / relative about career choices? Ask them to come to you with the CareerGraph report (https://careergraph.pexiscore.com/ ) . You can then objectively help him decide and choose among the handful of job roles recommended!! Thus, this resembles a Galllup StrengthFinder at a fraction of the cost!! It also helps in Fresher placement because it identifies the best-fit job roles for a person … a promising Fresher placed in the Right Job is a win-win situation .. Fresher loves his job and is highly productive and engaged and the company acquires a ‘star performer’. The power lies in moving this win-win situation from 30% to a 95% of the times … that’s where CarerGraph helps. Make the right decision every time .. every day.
I see this as an increasing trend in the technology products that support services. Many of them may not be implementing ML or AI to day, but are working to create the sanitized infrastructure and data understanding required for the implementations. The hard work going into this will surely see many more AI initiatives making life faster, better and smarter in the future.